More than half of mortgage brokers now use artificial intelligence in their daily operations, according to an AD Mortgage survey of 250-plus industry professionals. The adoption rate stands at 55%, signaling rapid integration of AI tools across the sector.
However, training remains a weak point. Brokers rated their AI training satisfaction at just 6.49 out of 10, revealing a significant gap between technology deployment and worker preparedness. This disconnect matters. Brokers handling client applications and compliance need solid training to use AI effectively and safely.
The survey captures a critical moment in mortgage lending. AI can streamline document processing, improve loan decision speed, and reduce manual errors. But without proper training, brokers may miss these benefits or create new risks around data security and regulatory compliance.
Lenders and brokers who invested in comprehensive AI training programs likely outperform those relying on minimal onboarding. The industry faces a clear choice: boost training investments now or risk operational inefficiency and potential compliance issues down the road.