More than half of mortgage brokers now use AI in their daily work, but training programs are falling short. An AD Mortgage survey of 250-plus brokers found that 55% rely on AI tools regularly. However, satisfaction with AI training averages just 6.49 out of 10, indicating brokers feel underprepared to maximize these technologies.
The gap between adoption and competency presents a real problem for the industry. Brokers are deploying AI without confidence in their ability to use it effectively. This creates risk. Better training programs could unlock efficiency gains and improve client service, but firms haven't delivered yet.
The data suggests the mortgage industry faces a critical moment. AI adoption is accelerating faster than workforce readiness. Brokers need structured training that covers practical applications, risk management, and compliance concerns. Without it, firms risk leaving money on the table and exposing themselves to operational mistakes. Lenders and brokerages should treat this training gap as urgent. The brokers willing to invest in proper AI education will gain a competitive edge as the market consolidates around more efficient operations.